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RETURN POLICY -
Please check your order when you receive it to make sure it's correct, and examine all the balloons to make sure they are not defective. We double check your order and balloons before we send them out but in rare occasions we have missed one. Defective balloons must not be inflated, and popped balloons will NOT be accepted. KaBoom Balloon Importers must approve all returns in advance. If you would like to return any of our products, please send an email to sales@kaboomballoons.com within 2 days of the receipt of your order and include your order number and an explanation of why you would like to return the product. A store credit is subject to evaluation of the returned item. Store credits can only be used towards future purchases with KBI. Returns will be accepted up to 10 days from the shipment date.
Undamaged Balloons:
1. Undamaged merchandise must be returned in the original sealed package.
2. Partial bags will not be eligible for credit.
3. Only the cost of the balloon (less any discounts received) will be credited. Shipping charges are non refundable. Shipping charges to return or replace the item will also not be credited.
4. A store credit will be issued upon our inspection of the returned items.
5. For undamaged, non-defective balloons a 10% restocking fee will be assessed. (this fee does not apply to returns for damaged or defective items)
Damaged or Defective Balloons:
1. All defective balloons being returned must be intact or unused. Inflated or popped balloons will not be eligable for credit.
2. Only the cost of the balloon (less any discounts received) will be credited. Shipping charges are non refundable. Shipping charges to return or replace the item will also not be credited.
3. A store credit will be issued upon our inspetion of the returned item. The item must be returned to us so we can send it back to the manufacturer for a potential refund.
Returns should be sent to...
KaBoom Balloon importers
PO Box 1051
Sugar Grove, IL 60554-1051
LOST OR STOLEN PACKAGES
KaBoom Balloon Importers will not be responsible for lost, stolen or damaged packages that occur during shipping. If you would like a signature confirmation or insurance, please request these services at the time of order placement. There will be an additional fee for these services. These services are not included in our FREE shipping offer.
All claims for packages scanned as delivered and not received should be claimed with the shipping company. Refunds or replacements will not be issued from us for lost or stolen packages. If theft is a problem, please request signature confirmation or insurance on your package at the time of order placement.
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