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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Return Policy

Please check your order when you receive it to make sure it's correct, and examine all the balloons to make sure they are not defective. We double check your order and balloons before we send them out but on rare occasions we have missed one.  Defective balloons must not be inflated, and popped balloons will NOT be accepted.  A balloon that will not hold air or helium, has a hole or tear will be the ONLY issue that can be claimed as defective.  KaBoom Balloon Importers must approve all returns in advance.  If you would like to return any of our products, please send an email to sales@kaboomballoons.com within 2 days of the receipt of your order and include your order number and an explanation of why you would like to return the product.  A store credit is subject to evaluation of the returned item.  Store credits can only be used towards future purchases with KBI.  Returns will be accepted up to 10 days from the shipment date.     

Undamaged Balloons  

1.  Undamaged merchandise must be returned in the original sealed package.
2.  Partial bags will not be eligible for credit. 
3.  Only the cost of the balloon (less any discounts received) will be credited.  Shipping charges are non refundable.  Shipping charges to return or replace the item will also not be credited.
4.  A store credit will be issued upon our inspection of the returned items.
5.  For undamaged, non-defective balloons a 15% restocking fee will be assessed.  (this fee does not apply to returns for damaged or defective items)

Damaged or Defective Balloons

1.  If you have received defective product that you would like to return we must be notified by email within 2 days of the receipt of your order.
2.  If the balloons do not hold air or helium, have holes or tears, ONLY these issues can be claimed as defective product.
3.  All defective balloons being returned must be intact or unused.  Inflated or popped balloons will not be eligable for credit.
4.  Only the cost of the balloon (less any discounts received) will be credited.  Shipping charges are non refundable.  Shipping charges to return or replace the item will also not be credited.
5.  A store credit will be issued upon our inspetion of the returned item.  The item must be returned to us so we can send it back to the manufacturer for a potential refund.

Returns should be sent to...

KaBoom Balloon importers
PO Box 1051
Sugar Grove, IL 60554-1051


Shortage and Order Discrepancy Policy

All shortages and order discrepancies must be reported by email within 2 business days from the date of delivery.


Shipping Policy

All orders will be shipped via USPS Priority Mail with delivery confirmation.  Orders will be shipped within 3-5 business days after payment has been received.  If we are unable to ship an order within 3-5 business days after receiving payment email notification will be sent.


Lost or Stolen Packages

KaBoom Balloon Importers will not be responsible for lost, stolen or damaged packages that occur during shipping.  If you would like a signature confirmation or insurance, please request these services at the time of order placement.  There will be an additional fee for these services.   

All claims for packages scanned as delivered and not received should be claimed with the shipping company.  Refunds or replacements will not be issued from us for lost or stolen packages.  If theft is a problem, please request signature confirmation or insurance on your package at the time of order placement.



The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of KaBoom Balloon Importers.  Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with KaBoom Balloon Importers or purchasing KaBoom Balloon Importers products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with KaBoom Balloon Importers or to purchase KaBoom Balloon Importers products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by KaBoom Balloon Importers. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, KaBoom Balloon Importers disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. KaBoom Balloon Importers does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. KaBoom Balloon Importers does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability

KaBoom Balloon Importers shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if KaBoom Balloon Importers has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors

In the event that a KaBoom Balloon Importers product is mistakenly listed at an incorrect price, KaBoom Balloon Importers reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. KaBoom Balloon Importers reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, KaBoom Balloon Importers shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by KaBoom Balloon Importers without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.



KaBoom Balloon Importers may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to KaBoom Balloon Importers.


Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a KaBoom Balloon Importers or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer

KaBoom Balloon Importers does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, KaBoom Balloon Importers is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, KaBoom Balloon Importers reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to KaBoom Balloon Importers in its sole discretion.



You agree to indemnify, defend, and hold harmless KaBoom Balloon Importers, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.