Home :: FAQ


1) What payment methods are accepted?

We accept a number of payment methods, including Visa, Mastercard, Discover and PayPal. This includes Visa/Mastercard debit and gift cards.

2) When will my credit card be charged?

Your credit card will be charged at the time that the oder is placed.

3) What name will appear on my credit card statement?

"KBI" will appear on your credit card statement.

4) Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse. Our warehouse is located in Illinois, USA

5) Are packages shipped discreetly?

Yes. All domestic packages are shipped in a USPS Priority envelope or box. International packages are shipped in either a USPS Priority envelope/box or in a plain brown box. The return label for both domestic and international shipments will read "KBI".

6) Do you ship overseas?

Yes. All international packages will be shipped via USPS Priority Mail International. Shipping charges are calculated on the webste after the items are added to the shopping cart.  Packages may be subject to customs fees and import duties by the country in which you have your order shipped. These charges are always the recipient's responsibility.

7) What are your shipping costs?

Shipping costs are determined by the US Postal Service and are based on the size, weight and postal zone in which the package is being shipped.

8) Are color choices available?

If a color choice is available for an item, it will be listed in the drop down menu. If a color choice is not listed in the drop down menu, the colors will be chosen by KBI.